Our outdoor parking lots are available free of charge and without pre-registration. For Marriott guests, the lobby is most easily reached from Parking Lot A. 

You may check in from 3:00 p.m. and must check out by noon. Please check early check-in or a late check-out availability on the day in question. Extra charges may apply, according to circumstances. 

You can use the airport shuttle service which is offered free to Marriott's guest at Jeju Airport.In addition, for driving approximately 40-45min. For public transfer, please take express bus no 151 or 152 from Jeju airport gate number 4 and transfer 255 at Dong Kwang transit station.

Extra beds are available for King-type rooms only, at an additional cost of 33,000 won per night (including tax). Extra bedding cannot be rented, but bed guards are available at no additional charge. Please request your extra bed and/or bed guard when making your room reservation. These items are available in limited quantity only and may run out quickly at times.

Mosil Clubhouse is reserved exclusively for Marriott guests. You can use the Sauna, Swimming Pool and Fitness Center at no charge until you check out.. (Additional charges apply when using East Imperial Aesthetics..)

Rooms at Marriott Resort are designed to accommodate two adults as standard, but can take up to three adults or two adults and two children.

Skypool is reserved exclusively for Shinhwa guests. You can use the Swimming Pool, Yoga Room and Fitness Center at no charge until you check out. (However, since minors are not admitted to Skypool after 19:00, guests accompanied by minors may use Mosil Swimming Pool at no charge.) 

The Shinhwa Resort courtyard has an outdoor playground and maze forest for children to play in, while the resort also has a Playstation Zone offering the latest hit games. We also offer Shinhwa Kids Activities, a series of kids’ programs led by professional instructors, that combine fun and educational development (activities are available at extra cost, and for room guests only). 

Upgrade charges apply for rooms on upper floors with superior views (Water Park View or Courtyard View).

We offer free use of bed guards, cots, toilet seat covers and baby baths. Please request these when you make your reservation with us. In times of high demand, these items may become unavailable. 

Our outdoor parking lots are available free of charge and without pre-registration. 

Extra beds are available for King-type rooms only, at an additional cost of 33,000 won per night (including tax). Bed guards are available at no additional charge. Please request your extra bed and/or bed guard when making your room reservation. These items are available in limited quantity only and may run out quickly at times.

We offer free use of bed guards, cots, toilet seat covers and baby baths. Please request these when you make your reservation with us. In times of high demand, these items may become unavailable. 

You may check in from 3:00 p.m. and must check out by noon. Please check early check-in or a late check-out availability on the day in question. Extra charges may apply, according to circumstances. 

Outdoor playgrounds are located near buildings 210 and 505 at Somerset, while Jeju Shinhwa World is home to a variety of family attractions including a theme park, water park and kids’ café. 

Reservations are not taken for the breakfast buffet. Seats are offered on a first come, first served basis. 

This is possible for staying guests only. To do so, please give your room number and the name under which your reservation was made at the ticket office. Unfortunately, this payment method is not available before resort check-in or after check-out. 

Discounts are available for groups of 15 or more people, only through advance telephone reservations made via our main number (+82-64-908-8888).

Yes, you can. But please note that viewings must be booked at least one day in advance via our main telephone number (+82-64-908-8888). 

▶ If you bought your tickets on the Shinhwa World website
 Just come straight to the park entrance with the QR code from the booking confirmation form you received by email.

▶ If  you bought your tickets from a social commerce site 
or an on-line travel agency (such as Interpark, Coupang or Naver) 
Please bring the QR code you received by Kakao Talk (sender: 모바일티켓알리미) or by text message (sender: 1544-1555). If you have any inquiries, please use the contact number given on the site at which you bought your ticket(s). 

Height restrictions apply to some rides for safety reasons. For more details, please refer to the Jeju Shinhwa World website. 

Multiple discounts cannot be used for buying Shinhwa Theme Park tickets. Please check our website for details of current promotions.

As part of our efforts to protect the environment, we do not rent out towels or swimming gear. These items can be purchased at the souvenir shop on the first floor of the lobby. 

Food cannot be taken into the water park, with the exception of peeled and seedless fruit, baby food, special food for medical patients, and drinks held in plastic containers.

You can use the airport shuttle service which is offered free to Marriott's guest at Jeju Airport.In addition, for driving approximately 40-45min. For public transfer, please take express bus no 151 or 152 from Jeju airport gate number 4 and transfer 255 at Dong Kwang transit station.

Children aged 5 and above must use the changing room of their own gender only. 

The coin system allows you to charge your coin band with a certain value in advance. You can then use your coin band to pay at restaurants and other paid venues within the water park. You can charge your coin band by cash or card at the Coin Station in the first floor lobby, then visit again as you leave to settle your bill and receive any remaining balance.

▶ If you bought your tickets on the Shinhwa World website
 Just come straight to the park entrance with the QR code from the booking confirmation form you received by email.

▶ If  you bought your tickets from a social commerce site or an on-line travel agency (such as Interpark, Coupang or Naver) 
Please bring the QR code you received by Kakao Talk (sender: 모바일티켓알리미) or by text message (sender: 1544-1555). If you have any inquiries, please use the contact number given on the site at which you bought your ticket(s). 
 

We do advise wearing swimming caps in order to help maintain high water purity, hygiene and safety levels. At some attractions, such as the Wave Pool and certain other rides, life jackets must be worn. 

You can leave for up to 30 minutes. Please tell a member of staff at the exit if you plan to return.

All slides at Shinhwa Water Park can only be used by people at least 125cm tall, whether they are accompanied or not. This rule exists for the safety of slide users, and must be followed. 
※ Rule applies to Big Cup, Extreme Pipe, Super Creeper Coil, Giant Double Leaf and Deep Blue slides only. (Kids’ slides excluded.) 

You can wear any type of clothing when entering the water park. However, you must wear proper swimming gear when entering the pools, in order to maintain a clean and pleasant water environment. 

Meeting rooms can be booked for a minimum of four hours. Please inquire separately for rates. 

Landing Ballroom, our largest venue, seats at least 1,000 guests in Class-type configuration. For more details, please refer to our website. 

We offer a selection of small and medium-sized meeting rooms for smaller-scale events. Our eight small meeting rooms are all the same size, while our three medium-sized venues can be divided into smaller spaces, as required. 

Shinhwa Theme Park offers parking for at least 50 large buses, while each resort also has dedicated bus parking spaces. 

Our basic rule is that no food or drinks other than items from the venue catering menu can be brought in from outside. In cases where drinks must be brought in, a corkage charge applies. Please inquire with the relevant resort department. 

Membership is free.

No, Shinhwa Rewards is for everyone, but applicant shall be at least 19 years of age.

Each person is only entitled to one Shinhwa Rewards account.

As an upgraded member, you will get higher rebates, discounts and better benefits. You can refer to the benefits table on our website.

As an upgraded member, you will get higher rebates, discounts and better benefits. You can refer to the benefits table on our website.

Earn SHD 277,000 and SHD 777,000 within your membership year to maintain your Platinum and Black Tier respectively.

If you have lost your password, select ‘Reset Password’ on the ‘Shinhwa Rewards Application,’ enter the e-mail address you have registered for subscription, and click ‘Send restoration e-mail.’ Then, you can set a new password through the e-mail which has been delivered to your e-mail address. If you are unable to retrieve detailed information on your membership account, please contact us at Rewards@shinhwaworld.com or 1670-7770 for assistance.

Shinhwa Rewards is a lifetime membership and will not expire. However, Landing Jeju Development Co., Ltd can inactivate your account if your membership has not been used for two years or longer.

To cancel your Shinhwa Rewards membership, write to rewards@shinhwaworld.com or +82 908 7770. Your personal details will then be deleted from our system. After canceling your Shinhwa Rewards membership, your Shinhwa Dollars will be forfeited, and you will no longer enjoy the privileges of the program.

You need to subscribe and register your date of birth on the member information until the 24th of the previous month of your birthday to receive benefits. You can check your voucher provided as benefits for your birthday in the Voucher on your Shinhwa Rewards Application on the last day of the previous month of your birthday.

No, Shinhwa Rewards account and Shinhwa Dollars are strictly non-transferable and non-exchangeable.

For refund done at Shinhwa Rewards participating outlets, the Shinhwa Dollars earned on the purchase of the goods shall be debited into your account immediately.
If the refund and points debit involves a tier change, your new tier will be effective immediately after the refund is done, and you will get the benefits associated with the new tier.

Only one account’s Shinhwa Dollars can be used per transaction. You cannot pay for a transaction using more than one Shinhwa Rewards account. The balance can be topped up using cash, credit card or debit card.

Please find the list of Participating Outlets.

Shinhwa Dollars will expire 36 month after the date it was earned rounded up to the end of the month. For example, if you earned your Shinhwa Dollars on the 5th May 2019, it will expire on the 31st May 2022.

Any unredeemed Shinhwa Dollars will be automatically forfeited. There will be no extension of validity for unused Shinhwa Dollars.

You can use your Shinhwa Dollars right away if you have an accumulated amount after you have purchased something for the first time.  
(When you accumulate points for KRW 500,000 or more of payment at certain stores, the points may not be accumulated immediately, and will be accumulated within one business day. If you cannot check your points even after two business days, please contact us at Rewards@shinhwaworld.com or 1670-7770, and we will help you as fast as we can.)  

For the Gold tier, if you have paid KRW 10,000, you can accumulate 300 won, which is 3% of the payment.  

Yes, please present your phone number or member ID at the outlet for points earning.

The rebates awarded will be based on purchase amount including VAT.

Yes, you can. Here’s how you can do it. 
1. If you visit the store again, you can accumulate the Shinhwa Dollars only when you visit within the same day and show your receipt. 
2. If you want to accumulate the Shinhwa Dollars after you have visited a store but the day has already passed, you need to have your receipt with the payment details you want to accumulate the points for, to contact us at Rewards@shinhwaworld.com or 1670-7770, and to let us know your Shinhwa Rewards membership number, the ‘Check No.’ on an upper end of your receipt, and the actually paid amount.

Shinhwa Dollars can be redeemed as cash equivalent in your next purchase at participating outlets with the conversion rate of SHD 1 = KRW 1.

Enter ‘Menu – Settings – Change PIN’ on your Shinhwa Rewards Application, enter a number of four digits to be used as your PIN, and then press the Save button to set it. (If you have lost your PIN, you can reset the PIN using the same method.)

The redemption amount is inclusive of VAT.

5% admin fee on top of the redemption amount is only applicable at partner outlets that are not owned by LJDC directly. There will be no admin fee for LJDC owned outlets.

You can accumulate points right away after subscribing for Shinhwa Rewards and logging in. You can use your points and/or voucher after authenticating with your e-mail and setting your PIN.

You can update your contact details via the ‘JSW Rewards' app.
(If you use an iPhone, please update your birthday and mobile phone number after subscribing.)