Outdoor parking lots in Jeju Shinhwa World Hotel&Resort are free to use without pre-registration.
* Guests with EV kindly are requested to use the outdoor parking area.
* Guests staying in the Shinhwa Resort are advised to unload luggage and companions at the lobby before moving to the parking lot for a more comfortable check-in process.

Paid electric vehicle charging stations are available in both Jeju Shinhwa World and Theme Park parking lot. Please bring membership or charging card for vehicle charging.
* Accepted cards: JoyEV, Ministry of Environment EV Charging card, SS Charger, Happy Charger, Charging Mate, Everon, G Charger, Chaevi Infrastructure, EV Line, ChargeV
* SM3 and Tesla vehicles require dedicated cables.
* Guests with EV kindly are requested to use the outdoor parking area.

The Jeju Shinhwa World shuttle bus has been closed.

We recommend using a taxi or bus and please refer to the 'Location' page on the website.

[Location]

Under the Juvenile Protection Act and other relevant laws, strictly restricts unaccompanied minors from using the Resort rooms.
Minors (under 19 years of age) can stay at the resort rooms only when accompanied by their legal guardians (parents), and the hotel may request ID to check if at the time of their check-in.

The hotel check-in time is 15 p.m. and the check-out time is 11 a.m.

[Landing, Shinhwa, Marriott Resort]
- Superior, Deluxe and Suite Type consisting of King Bed: Maximum occupancy is 3 and up to 2 adults can stay.
- Deluxe Family Twin, Premier Family Twin Type consisting of family twin beds: Maximum occupancy is 4, and up to 3 adults can stay.

[Somerset]
- Family Suite Ondol: Maximum occupancy is up to 6 adults and up to 3 children are allowed and extra person charges apply per person.
- All other room types: Maximum occupancy is up to 5 adults and up to 4 children are allowed and extra person charges apply per person.
Extra bedding (up to 2 sets per room) is available upon request with charge and subject to availability.

* Children : 12 years of age or younger | Adults : 13 years of age or older 

- Landing Hotel: Deluxe Family Twin
- Marriott Hotel: Premier Family Twin
- Shinhwa Hotel: Deluxe Family Twin

Maximum occupancy is 4, and up to 3 people can stay.
The bed consists of a queen bed and a single bed.

* Child: Age 12 or younger | Adult: Age 13 or older

- Landing, Shinhwa, Marriott (Hotel): Extra Bed is up to 1 is available upon request for room types consisting of only one king bed.
- Somerset (Condominium): Extra Bedding is up to 2 sets per room available upon request upon request.

* Non-installable room type : Superior type
* Paid service (per night fee applied)
* Extra Bed: Single Bed | Bedding Set: Single Size

Bedding set will rented in Somerset (Condominiums) with extra charge and can be closed early in a limited quantity.

* Landing, Shinhwa and Marriott (Hotels): do not offer bedding rental and addition.
* Somerset: Bedding available for rental, blankets not available for rental.

It is not available to relocate or move furniture due to the prevention of safety accidents in the room and the possibility of damage to hotel assets.

[Pre-Rental Guidelines]

ㆍChildren's rental items
- Landing, Shinhwa, Marriott (Hotel): Baby crib, Bed safety guard, Baby bathtub, Bby safe step stool, Baby toilet cover, Blanket
- Somerset (Condo): Baby crib

ㆍGeneral rental items
- Landing, Shinhwa, Marriott (Hotel): Extra bed, Humidifier, De-humidifier, Air purifier, Heating fan, Fan
- Somerset (Condo): Blanket set, Humidifier

[On-Site Rental Guidelines]
- Wheelchairs, Strollers, Umbrellas, Laptops HDMI cable (Mobile HDMI is not available)
After checking in, guest can rent the following items through the concierge and these items are available in limited quantity only and may run out quickly at times. 

Please share the information below and check the items that cannot be serviced delivery.

For safe management of items, you must receive items directly from the concierge desk.

- Please use reservation registered name and mobile number when make a reservation and write reservation confirmation number.
- If request to the resort in advance, please share the tracking number, courier name and delivery item.
- Food, drink and refrigerator storage items are not acceptable to serviced.

Pets can stay only at Pet-Friendly Room located in Somerset. Please check [Somerset Pet-Friendly Room] page for further details.
Please refer to [Pet Guide Map] to verify areas within the resort were pets are allowed.
Service dogs are welcome throughout the resort without any restrictions.

- Landing, Shinhwa, Marriott (Hotel): Cooking and delivery of food outside the hotel room are restricted and no microwave is available.

- Somerset (Condo): Fully equipped with kitchen facilities and set a multi-oven.

Access to internet channels using personal information is restricted for customer privacy protection.
However, TV mirroring via laptop HDMI cable is possible. Please inquire at the concierge desk after check-in regarding the rental of a laptop HDMI cable.
Please note that the supply of laptop HDMI cables for rental is limited and may run out early.

Front desk fees: Samsung Pay, Alipay, WeChat Pay
Attraction ticket office: Samsung Pay, Alipay, WeChat Pay
Attraction food and beverage outlets: Samsung Pay
Resort-operated food and beverage outlets: Samsung Pay, Alipay, WeChat Pay (LG Pay: available at Le Chinois)

Please contact the resort customer service representative at (1670-1188).
When inquiring, please provide your stay information (resort name, reservation name, check-in/check-out dates, room number) along with details of the lost item. We will check and guide you through the process of retrieving the found item.
The return of found items is conducted upon customer request, and items not requested beyond the storage period will be disposed of automatically.
Depending on the type of found item, it is stored at the lost and found center for up to 1 month.

- General items: Clothing, accessories, leisure items, and other items are disposed of after a maximum of 1 month.
- Valuables and cash (exceeding 10,000 KRW): Precious metals, cash, and electronic devices are transferred to the local police station after a maximum of 7 days.
- Items at risk of deterioration: Food items (opened, refrigerated/frozen items, items with altered conditions, etc.) are disposed of immediately upon discovery.
Non-perishable items: Non-perishable items are disposed of immediately after being found.

* Methods of retrieving found items: On-site pickup or delivery by courier (paid service).
* The responsibility for personal items or valuables lies with the guest, and the resort does not take responsibility for lost or misplaced items.

Starting from March 29, 2024, the provision of complimentary disposable items in hotels will be completely prohibited under the Recycling Act. Items such as disposable razors, toothbrushes, and toothpaste can be purchased within the hotel. Please contact the hotel concierge for information on where to buy these items.

The swimming pool and fitness center are exclusively for hotel guests. Please utilize the facilities at the respective hotels (Shinhwa Hall, Marriott Hall, Somerset). Somerset’s facilities are available to external customers only after joining the Tamora Clubhouse membership.

Resort sports facilities can be used once a day during the stay and cross-use or re-entry is not allowed.

[Fitness]Maximum capacity: Somerset – 15pax, Marriott & Shinhwa – 4pax
Admission policy: Allowed for ages 16 and up
Clothing etiquette: Require to wear appropriate sportswear and sports shoes.
 

[Swimming Pool]
The swimming pool is available once a day during the stay.

Admission policy: Under the age of 13 – Only allowed to use when accompanied by a guardian | Under 37 months - Required to wear the waterproof diapers
Swimming rule: Children less than 4.6ft – Only allowed to use with wearing a life jacket and accompanied by a guardian
Clothing etiquette: Appropriate swim attire such as functional cloth and swimwear (Normal clothes are not allowed)
*Following article 23 (5) of the Safety-Hygiene Standards, the swimming pool is operated for 50 minutes and has a 10 minutes break to check the water quality.

The resort's swimming pool is operated in the form of a pool, so there are no separate lane. Indoor and outdoor swimming pools are planned for each season.
We rent a life vest for children for free and it may be difficult to rent it in a limitation.
The operation of facility are subject to change according to government guidelines. 

[Operating Swimming Pool]
- Indoor swimming pool: 365 days open
- Outdoor Pool: From May to October (Shinhwa Hotel Skypool operates 365 days)

[Water temperature]
- Winter: Only indoor swimming pools are operated and maintained at 29°C-34°C. Children's pools in the Tamorra and Mosil are maintained at 32-35°C.
- Marriott Hotel Mosil Club House Pool: 1.2m indoor/outdoor swimming pool, 0.5m indoor/outdoor kids pool, 0.5m outdoor Jacuzzi
- Summer: We operate both indoor and outdoor swimming pools and maintain water temperature at 28°C - 32°C. Children's pools in Tammora and Mosil are maintained at 34-35°C.

[Depth of swimming pool]
- Somerset Tammora Club House Pool: Indoor Main Pool 1.1m, Outdoor Main Pool 1.2m, Kids Pool 0.5m, Indoor Jacuzzi 1.1m, Outdoor Jacuzzi 1.2m
- Marriott Hotel Mosil Club House Pool: 1.2m indoor/outdoor swimming pool, 0.5m indoor/outdoor kids pool, 0.8m outdoor Jacuzzi
- Shinhwa Hotel Skypool Pool: Main Pool 1.2m, Jacuzzi 0.7m, No Kids Pool

[Restrict items brought into the hotel swimming pool]
For safe and comfortable use, the following items are restricted.
Available: Round tube within 1m (only indoor swimming pool can be brought in and used, Shinhwa Hall Skypool not available), Arm tube, Neck tube, Life vest
Unavailable: Water play equipment (snorkeling equipment, flippers, beach ball, water gun, air mat, baby's toy), stroller

* Shinhwa Hotel Skypool is only available with baby arm tubes, neck tubes and life vests.

All rides are restricted according to the height of the occupants for customer safety. Also, please note that there are rides that require an accompanying guardian.
The operation of the rides is subject to change depending on the operation situation. Please check the operating rides at the ticket office before purchasing a ticket. 
Admission may be restricted when the maximum number of users is exceeded for a pleasant environment and safe use of facilities. If that, Admission may be made in proportion to the number of exits.

[VIEW MORE]

Shinhwa Theme Park is open 365 days a year. Operation of the attractions can be suspended due to the field or weather conditions. Depending on the weather conditions,  outdoor facilities and performances may not operated.

[Operating Attractions under rain]

You can enter with mobile QR code or ticket. A ticket can be used during staying period.

Shinhwa Theme Park offers free admission to all visitors. Admission is free at the ticket office located at the entrance, and access to the amusement facilities is not included. You can purchase tickets for amusement facilities separately, and you can purchase them at ticket offices or designated sales offices inside Shinhwa Theme Park. Children under 36 months old can use the amusement facility free of charge if they bring evidentiary documents.

*You can check the fee for using Shinhwa Theme Park at [Shinhwa Theme Park Fee & Discount]. Inquiries about the purchase of attraction tickets: Resort reservation room 1670-8800 (Operations 09:00-18:00) (Group charges of 15 or more people only apply for pre-booking.)

[Shinhwa Theme Park Price & Discount] 

As a guest benefit, the front desk offers a Big 3 exchange ticket to board three rides at Shinhwa Theme Park. It is provided once per stay as many as the number of guests and can be used within the stay period.
- How to use the voucher: If you visit the ticket office of the theme park after bringing the Big 3 voucher, we will exchange it for a physical ticket.

* If you pay extra at the ticket office, you can upgrade and exchange from a Big 3 voucher to a free pass.

Other discounts can be found in the link below and are subject to change. All discounts and preferential benefits apply to ticket purchases at the on-site ticket office.

[SHINHWA Theme Park Fares & Discounts]

We would like to ask for your understanding that entering with pets are not allowed for the convenience of customers.
Guiding dogs for the visually impaired and the deaf are allowed to enter when they are accompanied by the visually impaired and hearing impaired.

- Coin locker : Small (37x47x31) KRW 1,000  / Medium (37x47x53) KRW1,000  / Large (37x47x80) KRW 1,500
- Rental Item : Stroller (15kg limitation) KRW 5,000 / Wheelchair KRW 5,000 / Lock KRW 5,000
- Nursing Room : Diaper changing table,  Refrigerator, water purifier. Equipped with sterilizer, microwave oven, baby bottle cleaning brush and cleaner * Child care services are not provided.
- Lost and found Center : Receiving and managing lost and found in the park.

[Convenient facilities]

Jeju Shinhwa World Resort shuttle bus service(Airport <-> Resort) has been terminated. 
Please use public transportation, and parking is free of charge in Shinhwa Theme Park Customer Parking Lot C, D, and F.

- Food and beverages, alcohol, burners, mats, wireless toys (drones), and pets are restricted.
(* Excluding baby food, patient food, bottled beverages, and guide dogs for the blind)
- Any actions that could disturb other guests or that are considered dangerous will be restricted inside the park
- Children under the age of 10 or the elderly must be accompanied by a guardian.

All rides are restricted according to the height of the occupants for customer safety. Also, please note that there are rides that require an accompanying guardian.
The operation of the rides is subject to change depending on the operation situation. Please check the operating rides at the ticket office before purchasing a ticket. 
Admission may be restricted when the maximum number of users is exceeded for a pleasant environment and safe use of facilities. If that, Admission may be made in proportion to the number of exits.

[VIEW MORE]
[Enjoy by children's height]

Once entering the Water Park,  the shoes(sneakers, high heels, etc)that you have worn outside are not allowed.
In case that you have to wear these shoes, we advise to wear aqua shoes or flip flops.
Only beachwear and swimsuits are allowed when enjoying pools and attractions in Water Park.
Cotton pants, jeans, climbing clothes, sweatsuits and cotton leggings are restricted.
For riding slides, beachwear and swimsuit with zippers and accessories are also restricted as they may cause damage on the slides.
Please tie the long hair and wear the swimming cap for the personal hygiene, water quality protection and pleasant environment in Water Park. 

Shinhwa water Park is open 365 days a year. Operation of the attractions can be suspended due to the field or weather conditions.

You can enter the Shinhwa Water Park after purchasing tickets at the Shinhwa Theme Park ticket office. Tickets vary depending on the season. (Children under 36 months old can enter free of charge with evidence.)

[Checking the usage fee]

* Inquiries about the purchase of attraction tickets: Resort reservation room 1670-8800 (Operations 09:00-18:00) (Group charges of 15 or more people only apply for pre-booking.)

There is no resort staying guest discount and card or partnership discount will provided.

[Shinhwa Water Park ticket price & Discount]

At the Waterpark Rental Shop, you can rent a life jacket, sunbeds, cabanas, roof garden rental items (bungalow, Family bench, cabana). Other items except rental item, able to purchase (waterproof diapers, waterproof masks, towels, qua shoes, swimming goggles, swimsuits, etc. when needed.

[RENTAL ITEMS & PRICE]

Life guards are on-site for the safety. Child care, shower services are not provieded. According to the Enforcement Rules of Article 4(7) of the Public Health Control Act, children older than 4 years of age cannot enter the opposite gender locker. 

It operates a Guest Service Center next to the lobby coin station on the first floor in the water park.  And provides registering lost and found items, counseling services for inconvenience.

Jeju Shinhwa World Resort shuttle bus service(Airport <-> Resort) has been terminated. 
Please use public transportation, and parking is free of charge in Shinhwa Theme Park Customer Parking Lot C, D, and F.

- Shinhwa Water Park does not lend towels for clean hygiene.
- Air-injectable life jackets (nexts) and regular tubes are restricted from using wave pools and spas.
- Underwater filming that causes inconvenience to other customers is restricted, and please refrain from using filming equipment, including mobile phones. Filming for commercial purposes in the park must be notified and approved in advance.
- Children under the age of 10 or the elderly must be accompanied by a guardian.

[Checking the restricted items at the water park]

Meeting rooms can be booked for a minimum of four hours. Please inquire separately for rates. 

Landing Ballroom, our largest venue, seats at least 1,000 guests in Class-type configuration. For more details, please refer to our website. 

We offer a selection of small and medium-sized meeting rooms for smaller-scale events. Our eight small meeting rooms are all the same size, while our three medium-sized venues can be divided into smaller spaces, as required. 

Shinhwa Theme Park offers parking for at least 50 large buses, while each resort also has dedicated bus parking spaces. 

Our basic rule is that no food or drinks other than items from the venue catering menu can be brought in from outside. In cases where drinks must be brought in, a corkage charge applies. Please inquire with the relevant resort department. 

Shinhwa Rewards is a free membership program.
After signing up for membership through the 'Jeju Shinhwa World website' or 'Shinhwa Rewards mobile APP', you can use the service immediately by logging in. 

'No, only one account per member can be created.
A member must provide a valid mobile phone number or email address for identification.
If you re-register after the cancellation of membership, the same mobile phone number and email address will not be available to use again.

Age over 14 can be come a Shinhwa Rewards member. 
However, some services may not be available to individuals under the age of 19 as following:
 
- From 14 to 18 years old: Points can be earned and used, but points or vouchers can only be used for benefits excluding alcoholic beverages and room reserations.

Please visit any 'Resort Front Office' or 'Shinhwa Theme Park Group Desk' and become Jeju Residents Exclusive Tier immediately after being verified for Jeju residents with valid ID

Please refer to the 'Jeju Residents Benefits' for detailed information.

You can log in with any type of information registered upon membership registration, and you can use it by selecting an ID type and entering a password.

- ID type: email address, mobile phone number, member ID, passport number/foreigners only, card number
- Password: password entered when signing up

You can reset password through the 'Jeju Shinhwa World website' or 'JSW Rewards mobile APP'.
Select 'Reset Password' at the bottom of the login page, enter your email address and click ‘Submit.’
Please set a new password through the email that you receive.

You can reset you PIN through the 'Jeju Shinhwa World website' or 'JSW Rewards mobile APP.' 
Click '≡' at the top of the first screen -> Click 'Settings' -> Click 'Change PIN' and enter a new PIN and save

Shinhwa Rewards membership offers three different tiers. 
Each Gold, Platinum, and Black tier is upgraded according to the Shinhwa Dollar accumulation. The membership tiers are effective from February 1st of each year to January 31st of the following year. 
Shinhwa Dollar for upgrading and maintaining the membership tier is accumulated based on the actual paid amount, and Shinhwa Dollar paid for promotions/events will be excluded.

- Gold: Immediately after signing-up 
- Platinum: If a member accumulates 277,000 Shinhwa Dollars or more, his or her membership tier will be upgraded to Platinum on February 1st of the following year.
- Black: If a member accumulates 777,000 Shinhwa Dollars or more, his or her membership tier will be upgraded to Black on February 1st of the following year.

Members may request cancellation of his or her (Mebermship ID, Name, and contact number ) by emailing to rewards@shinhwaworld.com. 

Shinhwa Dollar 1 can be used as value of KRW 1 and cannot be exchanged for cash.

Shinhwa Dollar can be used when your memberhsip account has valid points.
If your one time payment is of KRW 500,000 or more, points may not be settled immediately which may take up to 1 business day. If your points are not settled after 2 business days, please contact rewards@shinhwaworld.com.

- How to Earn Points: Points are earned based on the payment amount at the participating outlets. (Excluding discounts, vouchers, promotions, and point deductions)
- How to Use Points: You can use Shinhwa Dollars for part or all of the payment. However, if the store is not directly managed by Landing Jeju Development Co., an administration fee (5%) may occur. This fee will additionally be deducted from the existing points. In addition, only one payment method -either credit (debit) card or cash- can be used for the remaining amount after using the voucher or points.

You can check through the 'list of participating outlets.'

Please present your personal identification and e-voucher then enter your PIN to use.
The expiry date of each voucher may differ depending on the issued date. Please refer to the terms and conditions under the e-voucher.

The Shinhwa Dollars will also be refunded directly to the member account.
If there is a tier change from this refund, the new tier will be applied with the benefits corresponding to the new tier.

Shinhwa Dollar expires three years after they are settled. (on the last day of the month) For example, Shinhwa Dollars accumulated on June 1, 2019 will expire on June 30, 2022.
Unused Shinhwa Dollars will automatically expire, and the expiry date cannot be extended.

Yes, please refer to the following process:
1. You may visit the outlet again with receipt, but Shinhwa Dollars can be earned on the day of payment.
2. Send your Shinhwa Rewards membership number and photo of the receipt to rewards@shinhwaworld.com with membership ID, name and contact number

Member’s benefits for each membership tier can be found at Jeju Shinhwa World website 'Shinhwa Rewards information'